Returns and refunds
At YOEVU , we want you to be 100% satisfied with your purchase. That's why our returns are completely free and the process is very simple. If you need to return a product, follow the steps depending on whether you have a customer account. We'll take care of the rest!
Do you have a customer account?
- Sign in to your account.
- Go to the "My Orders" section.
- Select the order you wish to return.
- Click on "Request a refund" .
- Please indicate the product(s), the reason for the return, and confirm the request.
📩 You'll receive an email with all the instructions to process your return quickly and easily.
Fast route:
👉 My Account > Orders > Select your order > Request a refund
Don't have a customer account?
No problem. If you purchased as a guest, just email us at gestion@yoevu.es or use our contact form. We'll respond within 24 hours with the next steps.
❓ Frequently asked questions about returns
1. What is the return period for an order?
You have 14 calendar days from the date you receive the product to request a return. During certain special promotions, this period may be extended and will be clearly communicated on our website.
2. Can I return something outside of that period?
Only in cases of manufacturing defects . If your product fails within the warranty period (3 years), we'll cover the return, and the process will be completely free.
3. What if the product arrives damaged or I receive something I didn't order?
If you have received a damaged or incorrect product, it is essential that you notify us within 24 hours of receipt. Please attach clear photos of the problem so we can provide a quick and effective solution. You can contact us through our contact form or by writing directly to gestion@yoevu.es .
4. What does the warranty cover?
All our products come with a three-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, impacts, improper installation, or natural wear and tear.
5. Can I cancel my order?
Yes. If your order hasn't shipped yet, you can cancel it by contacting us using this form .
6. Can I modify the items in an order already placed?
Once an order is confirmed, it cannot be modified . If you need to change anything, we recommend canceling it and placing a new order.
7. Can I change the delivery address?
This can't be done online, but once your order has left our warehouse, you'll receive an email from the shipping agency with a link to change your delivery address or schedule.
8. When will I receive my refund?
Once we receive your return at our warehouse, we'll confirm your return via email and process the refund within 4 to 5 business days , using the same payment method. The time it takes for the amount to appear in your account will depend on your bank.
Have more questions? We're here to help!
📩 Write to us at gestion@yoevu.es or call us at 958187696.
